Frequently Asked Questions
Everything you need to know about shopping with CNCPTS.
What is the processing time for my order?
Standard orders are typically processed within 2-3 business days. During high-volume release periods, processing may take up to 5 business days before shipment.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that limited-edition collaboration releases and final sale items are non-returnable.
Do you ship internationally?
Yes, CNCPTS ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are the products sold on CNCPTS authentic?
Absolutely. We guarantee the authenticity of every product we sell. We source directly from the brands and authorized distributors to ensure you receive genuine premium goods.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.